Commercial BankingCorporate ProfilePersonal Banking
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Answers should be easy to find. Browse our top customer service questions below, If you still can't find what you're looking for, contact us by the method most convenient for you.

Personal Banking General

How Do I?

  • Find Branch Hours
  • Update My Address or Other Contact Information: Log in to Internet Banking, and choose "Customer Service" on the left menu.
  • Enroll in Internet Banking: Enroll now.
  • Set Up or Change Account Alerts: Log in to Internet Banking, and choose "Customer Service" on the left menu.
  • Retrieve My User ID: Get login assistance.
  • Reset My Password: Get login assistance.
  • View, Print or Save Online Statements: Log in to Internet Banking

General Banking Questions

Contact your nearest branch to ask about general topics, including:

  • Money Orders and Cashier's Checks
  • Safe Deposit Boxes
  • Wire Transfers

Checking and Savings

How Do I?

  • View My Account(s): Log in to Internet Banking.
  • Request a New Checking or Savings Account: Apply for a checking account online.
  • Change the Name on My Account(s): Contact your nearest branch, call 767-255-2300
  • Order Checks: Log in to Internet Banking
  • Add Someone to My Account:

    Contact your nearest branch

General Banking Questions

Call Customer Service or contact your local branch to ask about topics, including:

  • Stop Payment on a Check

Credit Cards

Report Lost or Stolen Cards/Accounts

  • Report Lost or Stolen Credit Cards: Please Call 800-847-2911

Report Fraud, Account or Card Issues

How Do I?

  • Report Fraud, Identity Theft or Suspicious Emails: Call 767-255-2647
  • Dispute an Unauthorized Charge: Call 767-255-2317
  • Place a Stop Payment on a Cheque: Please call the 767-255-2647
  • Report Lost or Stolen Credit Cards: Please Call 800-847-2911


   
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