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The National Bank of Dominica Ltd subscribes to the Regulatory Guidelines: Code of Best Banking Practice. Doing banking with a financial institution which subscribes to the Best Business Practice Code gives you extra confidence.

Our Customer Charter sets standards of good service that you can expect from us.

Our Key Commitments to you:

We promise we will treat you fairly and reasonably when providing you with products and services covered by our Customer Charter:

  • We will give you clear information about accounts and services and how they work, their terms and conditions and the interest rates which apply
  • We will ensure that our advertising and promotional literature is clear and not misleading
  • We will help you use your account or service by sending you regular statements (where appropriate)
  • We will lend responsibly
  • We will deal quickly and sympathetically with things that go wrong
  • We will treat your personal information as confidential
  • We will publicize the Customer Charter, make copies available and make sure that our staff are trained to put it into practice
The Customer Charter will be updated periodically. It contains the standards that cover:
  • Terms and Conditions of Service and Products, interest rates and charges and how you will be told of any changes to these
  • Operating your Account
  • Borrowing money
  • Your Privacy and our Confidentiality Commitments
  • Dealing with your Complaints
Complaints and Disputes Resolution

If you are not satisfied with any aspect of our service or products, tell us about it in the following ways:
  1. Telephone our Customer Relations Hotline at (767) 255 2300
  2. Contact our Customer Support Department
  3. Complete the query/comment form found here
  4. Write to:

    The Customer Support Supervisor
    Customer Relations
    National Bank of Dominica Ltd
    Hillsborough Street
    Roseau
    Dominica

We aim to resolve your complaints within 48 hours of receipt, and no longer than a maximum of 5 business days, depending on the nature of the complaint.*

Download Complete Customer Charter

   
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