Online Banking Assessment

The National Bank of Dominica Ltd (NBD) takes this opportunity to thank you for giving us the chance to serve you. With your help we can serve you even better! Please take a few minutes to give us your opinion on our online banking service, Bank-a-Net.

1. What were your reasons for choosing NBD's online banking service? Please select all that apply.

Convenience
To save time
24 hour access to accounts
I live overseas and need access to my accounts
 Other:

2. How often do you use Bank-a-Net?

Daily
Once a week
2-4 times a week
Less than once a week
 Other:

3. Which Bank-a-Net features do you use regularly? Please select all that apply.

Pay bills
Make an account inquiry
Transfer funds between accounts
Request an International Wire Transfer
Process payroll
Order check books
 Other:

4. Please rate the following Bank-a-Net features?

Utility bill payment
E-alerts
Wire Transfer
Stop Payment
Balance Inquiry
Check Image Retrieval
Ordering Cash
Retrieving Bank Statement

5. Is Bank-a-Net easy to use?

Yes
No

6. Do you visit our branches less often since you started using Bank-a-Net?

Yes
No

7. Overall, how satisfied are you with our online banking service?

Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied

8. What improvements would you recommend?


Mobile Banking Assessment

We would also like to know your perspective on mobile banking i.e. using your mobile cell phone to perform banking transactions.

9. Would you use your mobile phone to do your banking?

Yes
No

10. Which of the following mobile banking features would you use? Please select all that apply.

Balance inquiry
Utility bill payment
Email and text alerts
Order check books
Internal account transfer