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Our aim is to be the financial services organization chosen by customers because of our outstanding customer service and customer solutions.

Balanced Scorecard Approach

In the context of the changing environment, our strengths and weaknesses and our vision, mission and values, NBD’s strategic priorities have been identified within the framework of the Balanced Scorecard. The Balanced Scorecard is a strategy implementation and communication tool that provides executives with a comprehensive framework that assists in translating an organization’s Vision and Mission into a concrete set of objectives / measures.