Our Profile.
The National Bank of Dominica Ltd. (NBD) is the leading financial institution in Dominica with XCD1.37 billion (US$505 million) in assets as at June 30, 2020. NBD aims to satisfy customers’ financial needs and help them to succeed financially by providing quality, wealth-creating solutions.
Operating since 1978, NBD provides a wide range of financial products and services to consumers, small businesses and corporate clients locally, regionally and internationally. NBD serves its clients through four branches, a wide network of ATMs, Internet (nbdominica.com) and mobile banking. With a team of 138 employees, NBD is the leader across core business lines in the local market. The Bank has been recognized by the Eastern Caribbean Central Bank (ECCB) as a leading corporate citizen, committed to supporting our communities and being an ambassador of economic and social progress in Dominica.
National Bank of Dominica Ltd.
64 Hillsborough Street
P.O. Box 271
Roseau, Dominica
1-767-255-2300
customersupport@nbd.dm
Shareholders’ Contact
Ms. Macina Bethel
1-767- 255-2300
mbethel@nbd.dm / corporatesecretary@nbdominica.com
Purpose, Vision, Mission and Values
Purpose
NBD’s purpose is to help people, organizations and communities succeed by providing our clients with fitting solutions and supporting economic and social development in Dominica.
Our Vision
To be a leading financial institution elevating the lives of the people we serve.
Our Mission
In all we do, our customers come first.
We aim to create a superior customer experience, driven by highly engaged and creative employees, operational excellence and targeted financial solutions.
We will ensure our customers and communities succeed and our staff and shareholders are rewarded.
Our Core Values
We commit to delivering superior customer service by treating our customers with the utmost respect, courtesy and sensitivity. We pledge to be accessible, responsive and efficient when serving our customers.
We commit to a common goal, shared vision and values and to work as a unified team to serve our customers. We will work collaboratively, with each individually sharing perspectives, experiences and skills towards collective accomplishment.
We hold ourselves to the highest degree of integrity, ensuring that at all times we are responsible and ethical in our behavior, and transparent in our actions. We respect the privacy of individuals and importance of the safekeeping of confidential information.
We foster a culture of individual and collective accountability. We focus on finding solutions and achieving results to deliver on our commitments and protect the Bank’s assets, including its image and financial returns.
