Our Profile.
The National Bank of Dominica Ltd. (NBD) is the premier financial institution in Dominica, with XCD 1.67 billion (USD 614.7 million) in assets as of June 30, 2022. Our unwavering commitment is to empower individuals, organizations, and communities to achieve their financial goals.
Operating since 1978, NBD has been a trusted financial partner for 45 years, offering an array of financial products and services to cater to the unique needs of consumers, small businesses, and corporate clients, locally, regionally and globally. Our reach extends through our four branches, a wide network of ATMs, our user-friendly online platform (nbdominica.com), and convenient mobile banking services.
At NBD, our strength lies in our team of dedicated employees, numbering 178 strong, each committed to delivering top-notch service and expertise to our valued customers. We are proud to lead in every core business sector among banks in our local market.
NBD’s dedication to being a responsible corporate citizen has not gone unnoticed. We have earned accolades from our regulator, the Eastern Caribbean Central Bank (ECCB), for our exemplary commitment to supporting communities and driving economic and social progress throughout Dominica. We are not just a bank; we are a catalyst for positive change and prosperity.
As we look ahead, we remain steadfast in our mission to facilitate success, foster prosperity, and continue our legacy of excellence in banking.
National Bank of Dominica Ltd.
64 Hillsborough Street
P.O. Box 271
Roseau, Dominica
1-767-255-2300
[email protected]
Shareholders’ Contact
Ms. Macina Bethel
1-767- 255-2300
[email protected] / [email protected]
Purpose, Vision, Mission and Values
Purpose
NBD’s purpose is to help people, organizations and communities succeed by providing our clients with fitting solutions and supporting economic and social development in Dominica.
Our Vision
To be a leading financial institution elevating the lives of the people we serve.
Our Mission
We offer targeted financial solutions and superior customer service driven by our highly engaged and creative employees, our operational excellence, thus ensuring success and rewards for our employees, customers, shareholders, and communities.
Our Core Values
We hold ourselves to the highest degree of integrity, ensuring that at all times, we are responsible and ethical in our behaviour, and transparent in our actions. We respect the privacy of individuals and the importance of the safekeeping of confidential information.
We commit to the integration of mindfulness practices and principles within our corporate and organizational setting, to enhance the overall performance, productivity, and well-being of employees. We focus on the present and aim to give ourselves time to reflect, and space to integrate what we learn. These practices allow us to collectively learn from and improve all that we do, and to continually evolve our culture.
We believe that what we do matters and take satisfaction in elevating the lives of our customers. We exhibit drive and energy in everything we do. We inspire each other and try to bring out the best in everyone. We meet our challenges with optimism and creativity, going beyond limits to achieve our goals. We seek the best and are committed to innovation and excellence. We are empowered by our values and have the courage to act.
We commit to delivering superior customer service by treating our customers with the utmost respect, courtesy and sensitivity. We pledge to be accessible, responsive and efficient when serving our customers.
We foster a culture of individual and collective accountability. We focus on finding solutions and achieving results to deliver on our commitments and protect the Bank’s assets, including its image and financial returns.
We commit to a common goal, shared vision, and values and to serve our customers. We will work collaboratively, with each individual sharing perspectives, experiences and skills toward collective accomplishment.
