FAQs - General Banking
Answers should be easy to find. Browse our top customer service questions below, If you still can’t find what you’re looking for, contact us by the method most convenient for you.
You can open an account online or schedule an appointment with one of our locations via Whatsapp, email, live chat or telephone.
To open an account, you will need proof of address, valid identification, and a minimum opening deposit amount. Note that based on your specific details, additional documents may be required.
Yes, simply complete your application online at nbdominica.com/apply
You can find your account number on the bottom of your check book, logging into MoBanking or contacting customersupport@nbd.dm
Yes, we do. Our personal and business chequing account features a number of services to make managing your money easier. You can view information on our chequing account here.
We offer standard savings, WiseStart Savings and Foreign Currency savings. You can view the requirements here.
Please click here to view requirements.
There is no fee for opening a new account. Your full initial deposit will be reflected on your account. View account requirements here.
Certificate of Deposits (CDs) are a great option for investment. They provide flexible investment terms at a higher rate of return. A CD has a maturity date, a specified interest rate, and can be opened with a minimum of $5,000. See requirements here.
Feel free to apply online or schedule an appointment with one of our locations via Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com or email at customersupport@nbd.dm.
The minimum opening deposit for a CD is EC$5000. The convenient terms available are 12 months, 24 months, 36 months.
Interest Rates | Percentage (%) |
12 Months | 2.05% |
24 Months | 2.05% |
36 Months $5,000 to $500,00 Above $500,000 |
2.10% 2.25% |
48 Months $5,000 to $500,00 Above $500,000 |
2.10% 2.25% |
If no renewal instructions are received prior to maturity, the CD will renew automatically for the same term, at prevailing interest rates.
To re-open a closed account, you need to go through the new account opening process. See requirements here.
To activate your account, you will need to contact the bank in writing or in person, and present updated identification documentation.
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Visit a Branch
Hillsborough Street, Bayfront Branch and Portsmouth Branch
Monday – Thursdays:
8:00 a.m. to 2:00 p.m.
Fridays:
8:00 a.m. to 4:00 p.m.
Canefield Branch
Monday – Thursdays:
8:00 a.m. to 3:00 p.m.
Fridays:
8:00 a.m. to 4:00 p.m.