Online and Mobile Banking

Answers should be easy to find. Browse our top customer service questions below, If you still can’t find what you’re looking for, contact us by the method most convenient for you.

  • Check account balances and transactions
  • Set up text and email alerts for specific transactions
  • transfer funds to NBD accounts (P2P)
  • transfer funds to local and regional banks (EFT)
  • pay bills/merchants
  • view statements
  • order cheque books
  • order drafts
  • send wire transfers
  • set up standing orders
  • issue stop payments on cheques
  • send secure emails to the bank
  • report stolen/lost cards
  • and much more, all from the convenience of your smartphone, desktop or tablet.

This service is free; however, specific transaction fees apply, most of which are discounted online.

Yes, the best information security protocols apply to MoBanking; such as HTTPS, multi-factor authentication for login, biometric authentication and application time-out when your mobile phone or device is not in use. Additionally, no personal information or password from your MoBanking account is ever stored on the phone, and your login session times out automatically after two (2) minutes of inactivity.

To sign up, download and complete the application form that suits your need and deliver to any of our branches.

Single User Application Form

Multi-User Application Form

Business User Application Form

The MoBanking app is available on App Store and Google Play.

When you sign up for MoBanking, the representative will provide you with your mobile ID. If you forget your mobile ID, please contact Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com.

This is a one-time setup process to establish your security credentials for MoBanking.

For security reasons, your MoBanking session will timeout after 2 minutes of inactivity. Our MoBanking is designed this way to provide you with maximum security in case you forget to log out.

If you get a new phone, be sure to reinstall the MoBanking app and use the platform as normal. You can change phone number by updating the “Mobile ID” tab in the “settings” menu OR by filling out the MoBanking Amendment Form with your new phone number and delivering it to any of our branches.

You can change your email address in MoBanking, by updating the “Email” tab in the “settings” menu  OR by filling out the MoBanking Amendment Form with your new email address and delivering it to any of our branches.

If you remember your User ID, you can reset your password by clicking on the “Forgot Password?” link on the login page.

If you do not remember your User ID, please contact Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com.

If you forget your mobile ID, please contact Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com.

Yes, MoBanking passwords Expire Every 180 Days (6 months). As an improved security feature, your password will expire periodically.

Alerts are a great way for you to stay informed about activity of your accounts. You can receive timely notifications via email or text messages to your mobile phone alerting you if funds were deducted, if a direct deposit is made to your account, as well as many other notification options.

This may be caused by a time delay in the network communication. You may refresh the request or contact Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com.

A pending transaction is a transaction which was done, but the settlement process has not yet completed.

You can send funds two different ways through MoBanking:

Locally/regionally – Electronic Funds Transfer, or

Internationally – Wires Transfer

Follow these easy steps.

  1. Log into MoBanking
  2. Go to the “Menu” icon
  3. Select “Orders” and choose your money transfer option “Electronic Funds” or “Wire Transfer”
  4. Carefully enter details
  5. Tap the “Upload up to 3 documents” button to add supporting documents
  6. Slide the white circle to the right or touch to turn green to confirm
  7. Select “Review” and cross check all details
  8. Then select “Submit”. A receipt awaits you in your email.

A receipt will be automatically sent to your email address, when the transaction is complete. Alternatively, you may save a screenshot of your transaction.

Yes, you may. This is a fast, easy and convenient way to make payments and avoid lines.

You may set up your various utility accounts by:

  1. Selecting Payments
  2. Pay Merchant
  3. Select Manage to the top right of the screen
  4. Add Merchant
  5. Select the respective company and enter your specific account details with this company.
  6. For subsequent payments, select “pay merchant”, and simply enter the amount for each company.

Note that you can also set up recurring payments/standing orders, to allow the payments to process automatically on a specific date.

Scheduled or recurring payments can be scheduled for up to one year from today’s date.

There is no limit for transfers between your own accounts; however, a maximum of $5,000 is allowed per transfer to third parties. 

You can conduct MoBanking transactions any time and any day, even weekends and holidays.

Payments submitted on a business day before 3:00 PM will be processed the same day. Payments submitted after 3:00PM, or on a non-business day (e.g. weekend or holiday) will be scheduled on the following business day.

  1. Log into MoBanking
  2. Go to the “Menu” icon
  3. Select “Services”
  4. Select ‘Scheduled Transaction” to view transactions

When you have downloaded the App, you may activate fingerprint or face authentication already saved to your device’s settings (settings, biometrics and security) to make logging on easier by:

  1. Select “menu”
  2. Click the “settings” icon
  3. Select “biometrics”
  4. Turn on the “Use Biometrics” switch

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Get in touch - at your convenience

Visit a Branch

Hillsborough Street, Bayfront Branch and Portsmouth Branch

Monday – Thursdays:
8:00 a.m. to 2:00 p.m.
Fridays:
8:00 a.m. to 4:00 p.m.

Canefield Branch

Monday – Thursdays:
8:00 a.m. to 3:00 p.m.
Fridays:
8:00 a.m. to 4:00 p.m.

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Daily Rates

INTEREST RATES
12 to 24 Month CD $5,000 to $500,000: 2.05% Above $500,000: 2.05%
36 to 48 Month CD $5,000 to $500,000: 2.10% Above $500,000: 2.25%
Savings  2.0%

Updated October 22ND 2019

CURABRBCBDSELL
USUSD2.67002.68822.7169
UKGBP3.3166

3.4346

3.6276

EUEUR

2.8471

2.9131

3.1331

CADCAD1.95071.9757

2.1467

BDSBDS1.34321.34321.3568
TTDTTD--0.4381
* Rates are provided for information purposes only and are subject to change.

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