FAQs - Other Services
Answers should be easy to find. Browse our top customer service questions below, If you still can’t find what you’re looking for, contact us by the method most convenient for you.
Funds deposited before 1pm will be available by day end. Funds deposited after 1PM will be available at the end of the following working day.
100 pieces per bag, regardless of the denomination.
The night bag service costs $200.00xcd for annual fees and $1 per night bag.
You may order cheques through our MoBanking Service or by visiting any of our branches.
On our secure website (mobile and desktop):
- Sign into your MoBanking Account
- Select the “Check Order” option under Orders menu
- Follow the instructions and click continue to place order
Not a MoBanking customer? Sign up and then Download the App Google Play Store or Apple App Store
On our MoBanking app:
- Sign in to the MoBanking App (you can activate fingerprint or facial recognition)
- Click the Menu Tab
- Select “Orders”
- Select “Cheque order”
- Follow the instructions and place order
Don’t have MoBanking?
Fill the cheque reorder form on the first page on your last cheque book and deliver to any one of our branches.
You can access your statements via MoBanking.
To view our fees/charges, please download our fee guide.
Our daily exchange rates can be access by scrolling down to the daily rates area on the NBD website home page. You can also click here.
The law of Dominica requires us to update your information at least once every 3 years. Also, this ensures that we can reach you should any potential fraud be detected.
Please contact our Customer Support Department immediately at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com. Further instructions will be provided upon investigation.
