If you are picking up in person, you will select a Personal Identification Number (PIN) and you card will be activated upon collection.

 

 If you never had an ATM card and you wish to apply for one, please visit any of our branches.

Replacement debit cards may be ordered in person at any branch,  or by completing a Card Maintenance Form and delivering it to any of our branches. Debit cards are typically received in 5-7 business days.

TypeAmount
ATM Withdrawals Limit$1000 per day
Purchase Limit$5000 per day

 

Yes, you will be charged $1.00 per transaction for using Your card at an NBD ATM machine. For Non-NBD ATMS, there is a fee of $5.00. Please note that other financial institutions, both locally, regionally and internationally, may assess a fee.

If your card is lost, stolen, or has unauthorized transactions, immediately contact Customer Support  at (767) 255-2300 or (767)255-2647. You can also send us a message on MoBanking using the Report/Stolen Lost Card feature in MoBanking.

There are general reasons why a specific ATM might not be working for you. The ATM could be out of our network, you might have exceeded your daily withdrawal limit of $1000, or the ATM might have a lower dispensing limit, preventing you from withdrawign the funds. Kindly contact our Cards Department at (767) 255-2608 or email cards@nbd.dm and provide details of your issue.

Yes. If you plan to travel out of the country, please send an email to cards@nbd.dm with your travel details, contact us at (767) 255-2608 or visit any one of our branches, so we can make note of your travel. This will allow you access to your card at your travel destination without compromising fraud monitoring.  Also, refer to response 10 for guidance.

You can view your transactions/statements via MoBanking.

A card dispute occurs  when you ask the bank to reverse certain charges on your debit card account. The main types of transactions that can be disputed are:

  • Duplicate charges
  • Merchandise not received
  • Merchandise received but not as described or defective
  • Non receipt of cash in ATM
  • Fraudulent charges on card

Visit any of our branches and complete a Dispute Form (Fraud or General) pertaining to the disputed charges.

Your card may be rejected for any of the following reasons:

  • The CVV (Card Verification Value code) was not supplied and the transaction could not be verified
  • The CVV was supplied, but the merchant did not pass it on for verification
  • The transaction may be over the limit allowed for the card (see #4 above)

Additionally, always reach out to the merchant to obtain their policy on the use of international debit cards. You can also contact our Cards Department at (767) 255-2608 or email cards@nbd.dm and provide details of your issue.

.

At NBD, we employ a transaction monitoring system that keeps a constant lookout for unusual activity on your card. Fraudulent transactions tend to follow a certain pattern. Our system can help guard against fraud as it happens by blocking transactions that differ from your normal card use or otherwise seem fraudulent. If you are having any issues with a purchase, please contact Customer Support Department at (767) 255-2300.

A $1.00 charge may appear on your account for Non-NBD Point of Sale (POS) and online/e-commerce transactions. 

There is a $1.50 insufficient funds charge for Non-NBD POS  and online/e-commerce.

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Hillsborough Street, Bayfront Branch and Portsmouth Branch

Monday – Thursdays:
8:00 a.m. to 2:00 p.m.
Fridays:
8:00 a.m. to 4:00 p.m.

Canefield Branch

Monday – Thursdays:
8:00 a.m. to 3:00 p.m.
Fridays:
8:00 a.m. to 4:00 p.m.

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Daily Rates

INTEREST RATES
12 to 24 Month CD $5,000 to $500,000: 2.05% Above $500,000: 2.05%
36 to 48 Month CD $5,000 to $500,000: 2.10% Above $500,000: 2.25%
Savings  2.0%

Updated October 22ND 2019

CURABRBCBDSELL
USUSD2.67002.68822.7169
UKGBP3.3166

3.4346

3.6276

EUEUR

2.8471

2.9131

3.1331

CADCAD1.95071.9757

2.1467

BDSBDS1.34321.34321.3568
TTDTTD--0.4381
* Rates are provided for information purposes only and are subject to change.

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