Debit Card

Answers should be easy to find. Browse our top customer service questions below, If you still can’t find what you’re looking for, contact us by the method most convenient for you.

You can change your password using the pin provided at any of our ATMs.

If you forgot your password, fill out the Card Maintenance Form and deliver to any of our branches. Pins are available for pick-up on the same day at a cost of $10.00 or can be collected in 3 business days at a cost of $5.00.

If you never had an ATM card and you wish to apply for one, please visit any one of our branches.

Replacement debit cards may be ordered in person at any branch,  or fill out the Card Maintenance Form and deliver to any of our branches. Debit cards typically are received in 5-7 business days. ATM cards may be issued at any of our branch during normal business hours.

TypeAmount
ATM Withdrawals Limit$1000 per day
Purchase Limit$5000 per day

 

If you wish to increase your limit, fill out the Debit Card Limit Increase Application Form and deliver to any one of our branches. Please allow 24 hours for changes to take effect.

Yes, you will be charged a fee of $1.00 per transaction for using any NBD ATM. Please note that other financial institutions may assess a fee, both locally and regionally.

If your card is lost, stolen, or has unauthorized transactions, immediately contact Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com. You can also send us a Secure Message on MoBanking using the Report/Stolen Lost Card feature in MoBanking.

There are general reasons why a specific ATM might not be working for you. The ATM could be out of our network, you might have exceeded your daily withdrawal limit of $1000, or the ATM might have a lower dispensing limit, preventing you from getting the money. Kindly contact Cards Department at (767) 255-2608 or email cards@nbd.dm to further discuss.

If you plan to travel out of the country, please contact Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com., or visit any one of our branches, so we can make note of your travel. This will help with fraud monitoring.  Also, refer to response 10 for guidance

The NBD debit card fee $1.00 remains the same for all debit card transactions, however for a NON-NBD ATM, additional fees may be applied.

You can view your transactions/statements via MoBanking, or you could receive your monthly statements via email if you signed up for E-Statements.

A card dispute is when you ask the bank to remove a fraudulent charge on your account or reimburse you for an item purchased that was defective or not as described. The main types of transactions that can be disputed are:

  • Duplicate charges
  • Merchandise not received
  • Merchandise received but not as described or defective
  • Non receipt of cash in ATM
  • Fraudulent charges on card

Visit any of the branches and complete a Dispute Form (Fraud or General) pertaining to the dispute type.

Your card may be rejected for any of the following reasons:

  • The CVV was not supplied during the transaction and was unable to be verified
  • The CVV WAS supplied, but the merchant did not pass it on for verification
  • The transaction may be over the limits on the card (see #7 above)

Additionally, always reach out to the merchant to obtain their policy on the use of international debit cards. You can also contact Cards Department at (767) 255-2608 or email cards@nbd.dm to further discuss your query.

At NBD, we employ a transaction monitoring system that keeps a constant lookout for unusual activity. Fraudulent transactions tend to follow a certain pattern. Our system can help guard against fraud as it happens. If you are having any issues with a purchase, please contact Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com.

A $1.00 charge may appear on your account every time your card is used at a new merchant. This $1.00 charge only serves as verification purposes and drops back onto your account after 14 days.

On the other hand, a $1.50 charge may appear on your account each time your card is used when there is insufficient funds on your account to process the transaction.

Please follow the instructions as per the PayPal website. If you are having any issues with a purchase, please contact Customer Support Department at (767) 255-2300, WhatsApp at (767) 265-2300 or Live Chat at nbdominica.com.

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Visit a Branch

Hillsborough Street, Bayfront Branch and Portsmouth Branch

Monday – Thursdays:
8:00 a.m. to 2:00 p.m.
Fridays:
8:00 a.m. to 4:00 p.m.

Canefield Branch

Monday – Thursdays:
8:00 a.m. to 3:00 p.m.
Fridays:
8:00 a.m. to 4:00 p.m.

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Daily Rates

INTEREST RATES
12 to 24 Month CD $5,000 to $500,000: 2.05% Above $500,000: 2.05%
36 to 48 Month CD $5,000 to $500,000: 2.10% Above $500,000: 2.25%
Savings  2.0%

Updated October 22ND 2019

CURABRBCBDSELL
USUSD2.67002.68822.7169
UKGBP3.3166

3.4346

3.6276

EUEUR

2.8471

2.9131

3.1331

CADCAD1.95071.9757

2.1467

BDSBDS1.34321.34321.3568
TTDTTD--0.4381
* Rates are provided for information purposes only and are subject to change.

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