You can visit any one of our branches or apply online.
If you are picking up in person, you will select a Personal Identification Number (PIN) and you card will be activated upon delivery.
If you are picking up in person, you will select a Personal Identification Number (PIN) and you card will be activated upon collection.
Yes, you will be charged 2% or $10 (whichever is higher) per transaction for using your card at an ATM machine. Please note that other financial institutions, both locally, regionally, and internationally may assess a fee.
If your card is lost, stolen, or has unauthorized transactions, immediately contact Customer Support Department at (767) 255-2300 or (767) 255-2647. You can also send us a Message on MoBanking using the Report/Stolen Lost Card feature in MoBanking.
Yes. If you plan to travel out of the country, please send an email to cards@nbd.dm with your travel details, contact us at (767) 255-2608 or visit any one of our branches, so we can make note of your travel. This will allow you access to your card at your travel destination without compromising fraud monitoring. Also, refer to response 4 for guidance.
You can view your transactions/statements via MoBanking.
You can pay your credit card via two mediums:
- Pay using MoBanking by selecting “Credit Card” under the Merchant options.
- Come into any one of NBD’s branches and pay over the counter.
A card dispute occurs when you ask the bank to reverse certain charges on your debit card account. The main types of transactions that can be disputed are:
- Duplicate charges
- Merchandise not received
- Merchandise received but not as described or defective
- Non receipt of cash in ATM
- Fraudulent charges on card
Visit any of our branches and complete a Dispute Form (Fraud or General) pertaining to the disputed charges.
Visit any of our branches and complete a Dispute Form (Fraud or General) pertaining to the disputed charges.
